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Pastoral Support


Students are able to access support for general day-to-day issues such as signing in and out of school, uniform and providing reasons for absence.

The Refocus Centre

The Refocus Centre is designed as a temporary measure to support students who are unable to access mainstream education for a number of reasons. These may be because of failing to meet the behaviour expectations as outlined in the school behaviour policy. This would involve contact with the relevant year group PDL. The length of time a student spends in the centre is based upon their individual needs. Senior Members and Pastoral staff make referrals, who work collaboratively with students, teachers, parents and caregivers.  


The school has a counsellor for student issues twice a week. The counsellor talks with our students, which has created a unique opportunity for students to engage with non-school staff in a safe and controlled environment. The aim of the counsellor is empower young people to value themselves and others, thus leading to them making confident and appropriate lifestyle choices for the future; an ethos that is at the heart of Light Hall School. Referrals can be made through the Pastoral Managers. Students who already receive external agency support would not normally considered for school counselling. This support is time limited and careful consideration is made, through the referral process, if school support is the correct pathway..


Mr J Petty

Education Welfare, Safeguarding & Family Liasion Officer

Mrs P Ruddy

Admissions & Attendance

Mrs H McDonald

Pastoral Manager - Year 7

Mr W Khan

Pastoral Manager - Year 8

Ms R Morgan

Pastoral Manager - Year 9

Mrs N Donaghy

Pastoral Manager - Year 10

Mr U Masood

Pastoral Manager - Year 11


In the event that your child is unwell and unable to attend school please either ring into school (0121 744 3835 option 1) or use the attached link to register your child’s absence.  In accordance with our Attendance policy, the school needs to be notified before 9.30 am on the first day of absence to avoid being marked as unauthorised.

Students can access the school from 8.25 am.  From 8.25 am to 8.40 am they can either go to the relevant zone for their year group. Any students who arrive after 08.40 am will be issued a late mark. 

Our school Attendnace and Family Liaison Officer is Mr Petty.  

He works with families to ensure that students attend school for the maximum amount of time available, in order to make the required progress and achieve academically. He is available to support students and families.

External Agencies

The Pastoral team also work in close proximity with external agencies such as:

  • Solihull Bereavement Counselling Service
  • SiSS
  • Solihull Young Carers
  • Youth Inclusion Support Programme (YISP)
  • The Local Authority: School Nurse
  • SEMH team
  • Educational Psychologist
  • The Police
  • Plus many others

Peer Mentoring

The school operates a Peer Mentoring Programme, led by selected year 10 students attached to year 7 form groups. This not only empowers students but also provides younger students with alternative support.    

Report A Concern

Please detail briefly the concern you have and we will be in touch with you as soon as possible.

All information provided will be treated confidentially.